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General Services:
Understanding a client’s claims history and analyzing the reasons why those claims arose are critical factors in developing risk management action plans. Our firm takes pride in assisting our clients, and prospective clients, on these matters. Our staff, brokers and claims affiliates have extensive knowledge in this arena.
Services we provide, in conjunction with our claims affiliates and insurance companies are:
- Coverage review
- Workflow analysis
- Loss trending analysis
- Development of safety programs
- Ergonomic evaluations
- Claims reserve analysis and trending
Workers Compensation:
Workers Compensation losses and their resulting impact on premium have been one of the biggest costs of doing business for most organizations. Colonial Western is committed to providing our clients with excellent claims management expertise, both from our staff and brokers and through our affiliation with Advanced Claims Services. We help our clients navigate through the complicated Workers Compensation claims and litigation environment. Our goal is simple, but work intensive…..To assist our clients in minimizing the impact of loss and mitigating future claims activity which will have a direct impact on premium and reduce the overall cost of a clients insurance portfolio.
Our services include:
- Review of loss history and loss runs to identify claims and confirm the accuracy of data
- Review the activity of the claims adjuster on all open cases
- Schedule and meet with client and adjuster to review all open indemnity cases
- Review reserves prior to the carrier completion of the Unit Statistical filing
- Develop a report on open the status of open indemnity cases
- Work with client and carrier on early return to work program
- Projection of upcoming experience modification factor
- Review clients existing safety program
Time of Loss:
At the time of loss and during the recovery process we consider our firm to be an advocate for our client. We will work with the client and the insurance company to assure proper handling and contact on the claim. While in the vast majority of cases our insurance companies do a superior job in analyzing and settling the claim, our team is available to assist in the time of need.
Our services include:
- Review and forwarding of the claim to the insurance company
- Analysis of claims activity with the insurance company to determine:
- status, processing review
- coverage review
- handling
- future activity plan
- dollars paid status review
- dollars reserved status review
- expected closing date
At the time of loss and during the recovery process we consider our firm to be an advocate for our client. We will work with the client and the insurance company to assure proper handling and contact on the claim. While in the vast majority of cases our insurance companies do a superior job in analyzing and settling the claim, our team is available to assist in the time of need.
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